Tista Food Delivery Policy

Welcome to Tista Food, your trusted source for premium organic products. Our commitment is to deliver fresh, high-quality organic food directly to your doorstep, ensuring a seamless and satisfying experience. Please read our delivery policy to understand how we provide timely and efficient delivery of your orders.

Delivery Areas: Tista Food currently delivers to select locations. To check if we deliver to your area, please enter your zip code at checkout or refer to our delivery coverage map.

Delivery Schedule:

  • Standard Delivery: We offer delivery from Saturday to Thursday, between 8 AM and 8 PM.
  • Express Delivery: Available for select locations, orders placed before night can be delivered the same day.
  • Preferred Delivery Slots: You can choose your preferred delivery slot at checkout, subject to availability.

Order Processing:

  • Order Confirmation: You will receive a confirmation email with your details when you place an order.
  • Order Processing Time: Your orders are typically processed within 24 hours. Orders placed after 3 PM will be processed the following business day.

Shipping Fees:

  • Standard Delivery: For standard delivery, it depends on the size of the product.
  • Express Delivery: An additional fee will be applied for express delivery services.

Packaging: To maintain the best freshness and quality of your organic food, all items are packed in eco-friendly, insulated packaging. We strive to minimize extra waste and use recyclable materials wherever possible.

Receiving Your Order:

  • Delivery Notification: You will receive a notification via email or SMS once your order arrives.
  • Contactless Delivery: We offer contactless delivery for your safety and convenience. Our delivery personnel will leave the package at your specified location and notify you upon delivery.
  • Signature Requirement: Certain high-value orders may require a signature upon delivery. If this applies to your order, you will be informed.

Failed Deliveries:

If you are not available to receive your delivery, our delivery personnel will attempt to contact you. If delivery is unsuccessful, we will reschedule at no additional cost for the first attempt. Subsequent attempts may incur additional charges.

Order Tracking: Monitor the progress of your order seamlessly through our website or mobile app using the unique tracking number provided in your confirmation email.

Delivery Concerns: If you encounter any delivery-related issues, such as delays or damaged items, please contact our dedicated customer service team within 24 hours of receiving your order. We are committed to resolving any issues promptly and to your satisfaction.

Contact Us: For inquiries or assistance with your order, our customer service team is here to help:

  • Phone: +8801737084429
  • Email: Tistafood23@gmail.com
  • Live Chat: Accessible on our website from 9 AM to 8 PM, Saturday to Thursday.

Thank you for choosing Tista Food. We are dedicated to delivering the finest organic products and providing exceptional customer service.